Now Hiring Branch Manager for Burnsville location. Learn More
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Twin Cities

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Grand Forks/Fargo

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The ideal candidate for a Minne Movers Branch Manager will possess a blend of leadership, operational and organizational expertise, customer service, and financial knowledge.

1. Leadership

  • Proven track record of leading and motivating teams: Look for experience managing teams in a fast-paced and demanding environment. They should be able to delegate tasks effectively, provide constructive feedback, and foster a positive team culture.

  • Decision-making and problem-solving skills: The branch manager will face unexpected challenges and need to make quick decisions. Assess their ability to analyze situations, weigh options, and implement solutions effectively.

  • Strong communication and interpersonal skills: They should be able to communicate clearly and concisely with employees and customers. Excellent written and verbal communication is crucial for ensuring everyone is on the same page.

2. Operational & Organization Expertise:

  • Scheduling crews and trucks
  • Knowledge of industry regulations, scheduling software and pricing structure.
  • Planning, coordinating, and scheduling moves to ensure efficient operations and on-time deliveries.
  • They should have a keen eye for the small details.

3. Customer Service:

  • The branch manager should be passionate about delivering exceptional customer service at every touchpoint. This involves actively listening to concerns, resolving issues promptly, and ensuring customer satisfaction throughout the moving process.
  • They may need to negotiate pricing, handle customer complaints, and mediate disputes between team members. Strong negotiation and conflict resolution skills are crucial for maintaining positive relationships with both customers and employees

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4. Financial Knowledge:

  • They should be able to manage the branch budget effectively, allocate resources efficiently, and forecast revenue and expenses accurately.
  • Understanding key performance indicators (KPIs) and being able to analyze data to identify trends and areas for improvement is essential for strategic decision-making.
  • The branch manager needs to be mindful of operating costs and find ways to optimize resources while maintaining quality service.

Additional Qualities

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Integrity

The Branch Manager should uphold high ethical standards and lead by example, fostering a culture of honesty and professionalism within the branch.

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Adaptability

The ideal candidate should be adaptable to changing situations and resilient in the face of challenges. Being curious to learn new things as time goes on.

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